FAQ

Can I get delivery ?

On the web shop you can order delivery within 15 km from Valhøjs Alle 87, Rødovre . The price is 200 dkk Monday-Friday , 300 dkk Saturday-Sunday .

We could also deliver over longer distances. Please email us at mirabellabakery@gmail.com

 

Can I pick up self the cake ?

No , we don’t have this option.

 

When should I place my order at the latest ?

The order deadline depends on what you would like to order. 1 kg cakes, macarons and cupcakes 1 day . Company cakes and cakes bigger than 1 kg - 3 days. Wedding and theme cakes - 5 days.

If you are little bit late with your order - email us mirabellabakery@gmail.com and we will find out if we can take an order.

 

Can I order edible print without a cake ?

Yes , we have this option. We could print any picture on sugar paste or waffle paper. Contact us mirabellabakery@gmail.com for more details .

 

Can I order candles and different decorations without cake ?

Yes, you can .

Do you offer vegan , sugar-free , egg-less , dairy free or gluten free cakes ?

Unfortunately, we don’t.

 

What is your cancellation policy?

All orders cancellations are accepted within 24 hours from order placement. Orders cancelled within 24 hours will receive 100% refund. Any orders cancellation past 24 hours timeframe will be charged 50% of the total.

 

What is your refund policy?

We are unable to provide refunds or exchanges for any of our items once a cake has been received by the designated party.  Refunds requested due to decorating style, color shade or general decoration design will not be honored. Refunds requested due to flavor is subjective and will also not be honored. You may qualify for a store credit if the product is brought back to us and the quality of the cake is determined not to meet our standards. Quality determination is solely at the discretion of Mirabella pastry .